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Home > About > Masport Warranties

Masport Warranties

Masport

Masport is committed to quality and performance. We back our products. On offer is a full comprehensive warranty, so you know exactly what is covered. Click a section below to find out more about the various warranty options available.

Please note that the warranties described below only apply to products sold in New Zealand and Australia.

For full terms & conditions of your Masport warranty, please refer to your Warranty Card supplied with your Masport product.
 



 

LAWNMOWERS: INDUSTRY BEST WARRANTIES

With close to a century of excellence and leadership in garden and outdoor equipment, we at Masport take pride in manufacturing and delivering durable and high-performing products. Our lawnmowers are a sign of market trust and are built to last.

With Masport it will last, we guarantee it. MASPORT HAS YOU COVERED.

 
 

 

 

 

Masport push mowers that feature a Kawasaki or Honda GX engine come with a 3-year engine warranty. 
     

 

 

 

Masport push mowers that feature a Briggs & Stratton, Kohler, AL-KO engine come with a 5-year engine warranty.
   

 

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For customers who prefer a mower with a steel chassis, you will enjoy a 5-year warranty on the chassis and all parts.

 
   

 

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In addition, aluminum chassis mowers come with a 5-year warranty on all parts*. 

*Self-Propelled mowers feature a 2-year transmission warranty.

 

 

   

  

 

 

 

All 58V M-Tech lawnmowers are backed by a 3 year domestic motor, battery and charger warranty.

 

 

 

 
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For mowers with an aluminum chassis, we are pleased to offer our customers a 10-year warranty on the chassis.

 

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The Masport HDPE Catcher comes with a lifetime warranty. 

 

 

 

 

   

 

 

 

 

 

 

 

 

 

 

  

 

 

Energy Flex push mowers come are backed by a 4 year motor warranty.

 

 

 

 

 

Energy Flex push mowers are backed by a 3 year battery and charger warranty.

 

 

 

 

 

 

Power Flex push mowers come with a 5-year motor warranty.

 

 

 

 

 

Power Flex push mowers come with a 3 year battery and charger warranty.

 

 

 

 

 

Masport supports the 60V product with our industry leading 5 year warranty for the tools

 

 

 

Masport supports the 60V product with our industry leading 3 year warranty for the battery and charger. 

 

 

 

Masport supports the 60V product with our industry leading 3 year warranty for the battery.

 

 

Masport supports the 60V product with our industry leading 3 year warranty for the battery charger.

BRIGGS & STRATTON STARTING PROMISE

 
Briggs & Stratton 500, 550, 650, 675, 700, 725, 750, 850 series engines include a Starting Promise as listed. If they don’t start in line with the starting promise, return it to an authorised Briggs & Stratton engine service agent, and they will fix it for free**.
 

Starting Promise

   These engines will always start with a maximum of 5 primes and 4 pulls or it is fixed for free**
 
  With ReadyStartTM, there’s no need to manually prime or choke the engine on your mower, even from a cold start. Now even the least experienced lawn mower user can confidently start their mower. This engine should start on one or two pulls or it is fixed for free**.

** conditions apply, click here to find out more information.

 

THE MASPORT CONTRACTOR WARRANTY

  • DOMESTIC

    5 Year Mower parts & Gearbox
    5 Year Briggs & Stratton 850 Professional engine
    3 Year Kawasaki engine
    3 Year Honda engine

    COMMERCIAL

  • 1 Year Mower parts & Gearbox
    2 Year Briggs & Stratton 850 Professional engine
    3 Year Kawasaki engine
    3 Year Honda engine

     

 



BARBECUES

Masport build great barbecues and they feature comprehensive warranties. We back our barbecues, which is why some of them feature warranties of up to 10 year on their grill bodies.

4 Year Lawnmower I/C Engine & Parts Warranty

  


* 10 year Warranty is limited to the Grill body.
All other components have a 2 or 4 year limited
warranty. Refer to the Masport Barbecue Warranty card supplied with your barbecue for more information.

4 Year Lawnmower I/C Engine & Parts Warranty

  


* 5 year Warranty is limited to the Grill body.
All other components have a 2 or 4 year limited
warranty. Refer to the Masport Barbecue Warranty card supplied with your barbecue for more information.

 

PRESSURE WASHERS

Masport AVA Extended Warranty

  1. To receive the Masport AVA extended warranty, the Masport AVA pressure cleaner must be registered within 6 months of purchase via the Masport website.*
  2. If the pressure cleaner is not registered within a 6-month period after purchase, the maximum warranty on the machine is 5 years.
  3. The pressure cleaner must have a maintenance service by an approved Masport AVA service provider, at a minimum once every five years to validate the extended warranty. By doing so, the warranty is extended by a further 5 years. If there is no service agent available please contact the Masport Customer Service team in your region.
  4. For Go and Smart series models, the warranty is extended up to a maximum of 10 years, and for the Master series, the maximum warranty period is 20 years.
  5. All Masport AVA accessories come with a 2-year warranty only.
  6. The maintenance service is at the cost of the consumer. The maintenance service fee is subject to change and will need to be confirmed at the time the service is due. The service fee will be determined by the service agent on a price-on-application basis.
  7. What is covered with the 10/20-year warranty period?
    - The pressure cleaner unit is limited to the following components: Chassis, Hose reel, Swivel, Main Switch, Electric Motor, Capacitor, Pump, Gear, Wheels and Microswitch.
  8. What is not covered by the 10/20-year warranty?
    - External components and accessories include pressure hose, pressure gun, lance, nozzles and all other AVA accessories such as patio cleaner, foam gun, brushes etc.
    - Internal components include Universal motor brushes, O-rings and the pump wear and tear parts. Be aware, a worn brush or pump can occur before the next maximum service interval following extended use of the pressure washer or through impurities in the water, including bore water and may require service prior to the 5-year warranty period.
    - Colour fading/miscolouring and general wear and tear.
    - A failure resulting from misuse, neglect, blunt force or accidental damage.
  9. The pressure washers come with a consumer warranty, meaning a warranty dedicated to those who purchase the product for domestic purposes only. Any rental, professional or shared use within different households and non-intended use will void this warranty.

 

*Masport AVA Series warranties can be registered here.